Privacy Policy

This Privacy Policy explains how AdReinstate ("we", "us", or "our") collects, uses, and protects information when you visit our website, submit an intake, or use our Google Ads account reinstatement services. AdReinstate is operated by Grow Online Digital Ltd of 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom, which is the data controller. You can contact us at any time at hello@adreinstate.com.

We do not sell personal information. We do not store full payment-card numbers on our own systems.

Information we collect

When you complete our intake form or engage our services, we collect the information you provide directly to us. This typically includes:

• Your name and email address.
• Your website or landing page URL.
• Your Google Ads account ID.
• Details about your suspension, including the policy label, history, and any correspondence you choose to share.
• Case records such as triage result, risk score, selected service, case reference, status changes, guarantee timing, refund state, and appeal milestones.
• Any account access, screenshots, documents, notices, or other evidence you choose to provide so we can assess or work on your case.

When you use our contact form, we also collect the message you send and limited technical and attribution data: your IP address, browser user agent, the page you arrived on, the referring website, and any campaign parameters in the link you followed. We use this to respond to you, to prevent spam and abuse, and to understand which channels our enquiries come from.

Payment information is handled by our payment processor, Stripe. We do not store full card details on our own systems. Transactional and service emails are sent through Resend. We also collect limited site analytics data, such as pages viewed, device/browser information, and approximate location, to understand how our website is used. We do not intentionally send names, email addresses, Google Ads account IDs, or violation text to analytics.

How we use it

We use the information we collect to:

• Diagnose your suspension and assess whether we can help.
• Deliver the services you have requested.
• Communicate with you about your case and our services.
• Process payments and issue receipts.
• Maintain an audit trail for case decisions, refunds, and disputes.
• Operate, secure, and improve our website and services.
• Meet our legal, accounting, and regulatory obligations.

Legal bases

Where the UK GDPR or EU GDPR applies, we rely on the following legal bases for processing your personal data:

• Contract: to provide the services you have asked us to perform.
• Legitimate interests: to run, secure, and improve our business, where those interests are not overridden by your rights.
• Consent: for certain analytics and non-essential cookies or similar technologies, where required.
• Legal obligation: to comply with applicable laws, such as tax and accounting rules.

Third parties and processors

We share information only with the service providers we rely on to operate. These include:

• Stripe: payment processing and fraud prevention.
• Resend: delivery of transactional and service emails.
• Manus / hosting provider: hosting, application runtime, database connectivity, and platform infrastructure.
• Umami or configured analytics provider: aggregate website usage measurement and funnel events.
• Google: Google Ads account systems and review channels, where you ask us to work on your account or appeal.

Each processor handles your data under its own terms and security standards. We do not sell your personal information. We may also disclose information where required by law or to protect our rights.

Cookies

We use cookies and similar technologies to keep the site working, remember your preferences, secure sessions, prevent abuse, and measure usage. Essential cookies are required for the site to function. Analytics is loaded only when configured, and our current loader respects browser Do Not Track. Non-essential cookies or similar technologies are used only where permitted or where we have obtained any consent required by law. You can control cookies through your browser settings, though disabling some may affect how the site works.

Data retention

We keep personal data only for as long as needed to provide our services, maintain our records, handle disputes, and meet legal obligations.

• Contact enquiries are normally kept for up to 24 months.
• Declined or unpaid intakes are normally kept for up to 24 months unless we need them longer for fraud prevention, disputes, or legal claims.
• Paid case records, payment records, refund records, and related audit events are normally kept for up to 6 years after the engagement ends for accounting, tax, contract, and dispute purposes.
• Analytics data is retained according to the settings of the configured analytics provider and is not intended to contain case-level PII.

When data is no longer needed, we delete, aggregate, or anonymise it.

Your rights

Depending on where you live, you may have rights over your personal data. Under the UK GDPR and EU GDPR, these include the rights to access, correct, delete, restrict, or object to processing, and the right to data portability. Under the California Consumer Privacy Act (CCPA), California residents may request access to or deletion of their personal information, and may opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, email us at hello@adreinstate.com. We will respond within the time required by applicable law. You may also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office.

International transfers

We work with clients in the UK, the US, and elsewhere, and some of our processors operate across borders. Where personal data is transferred outside your country, we take steps to ensure it remains protected, using appropriate safeguards such as standard contractual clauses where required.

Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate. We encourage you to review this page periodically.

Contact

Questions about this policy or your data can be sent to hello@adreinstate.com. We are happy to help.